Refunds
Nothing here is for sale
Every tool on DBQprep — the interviews, the study guides, the state benefits pages, all of it — is free. Nothing on this site is locked behind a payment, and a chip-in never buys a product, a service, or a better result. There is nothing to refund because there is nothing sold.
Chip-ins
The only money that moves on this site is the voluntary chip-in: a one-time payment of an amount you choose, offered after the tools, never before them. A chip-in is not a donation — DBQprep is run by a veteran-owned small business, not a charity, and chip-in payments are not tax-deductible. A chip-in is not a charge for claim help, and it changes nothing about what you can use here.
If a chip-in was a mistake
If you chipped in by accident, in the wrong amount, or twice, say so through the Feedback page and it will be returned in full to the original payment method. No reason needs proving and no part of the amount is kept. Card payments are processed by Stripe; a return goes back through Stripe to the same card. Payments made through Cash App, Venmo, or PayPal are returned through that same service.
Chargebacks
If a payment was not yours, your bank or card issuer can reverse it, and that right is untouched by anything on this page. Asking here first is faster for everyone, but it is your choice, not a requirement.